Cost Savings And Business Benefits with Jira Service Management
Read this Forrester Consulting report to learn how Atlassian customers transformed their approach to ITSM using Jira Service Management.
Forrester interviewed five enterprise customers with years of experience using Jira Service Management, to better understand the benefits, costs, and risks associated with the investment.
They highlighted multiple benefits such as:
- Employee productivity gains: +61% improvement in ticket handling time
- Improved user experience: average satisfaction rating of 4.8 out of 5
- Cost savings solution due to the retirement of traditional ITSM tools: up to $819,169
This independent analysis includes IT impact (costs, savings), business impact (user efficiency, business effectiveness), risk (mitigation, rewards) and strategic impact (scalability, flexibility).
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