ITSM FORRESTER REPORT - Cost Savings And Business Benefits Enabled By Jira Service Desk

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Cost Savings And Business Benefits Enabled By Jira Service Desk

Forrester Study ITSM

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Cost Savings And Business Benefits Enabled By Jira Service Desk

Forrester Study

Read this Forrester Consulting report to learn how Atlassian customers transformed their approach to ITSM using Jira Service Desk.


Forrester interviewed five enterprise customers with years of experience using Jira Service Desk, to better understand the benefits, costs, and risks associated with the investment.


They highlighted multiple benefits such as:

  • Employee productivity gains: +61% improvement in ticket handling time
  • Improved user experience: average satisfaction rating of 4.8 out of 5
  • Cost savings solution due to the retirement of traditional ITSM tools: up to $819,169

Discover all the benefits

About Forrester

This independent analysis includes IT impact (costs, savings), business impact (user efficiency, business effectiveness), risk (mitigation, rewards) and strategic impact (scalability, flexibility).

Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. Ranging in scope from a short strategy session to custom projects, Forrester’s Consulting services connect you directly with research analysts who apply expert insight to your specific business challenges.


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