valiantys-logo
Back

ITSM FORRESTER REPORT

Cost Savings And Business Benefits Enabled By Jira Service Desk

Forrester Study ITSM

  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • Please, check the privacy policy

{{ APIResponse.message }}

Success Image Success Image

ITSM FORRESTER REPORT

Cost Savings And Business Benefits Enabled By Jira Service Desk

Forrester Study

Read this Forrester Consulting report to learn how Atlassian customers transformed their approach to ITSM using Jira Service Desk.

 

Forrester interviewed five enterprise customers with years of experience using Jira Service Desk, to better understand the benefits, costs, and risks associated with the investment.

 

They highlighted multiple benefits such as:

  • Employee productivity gains: +61% improvement in ticket handling time
  • Improved user experience: average satisfaction rating of 4.8 out of 5
  • Cost savings solution due to the retirement of traditional ITSM tools: up to $819,169

Discover all the benefits

About Forrester

This independent analysis includes IT impact (costs, savings), business impact (user efficiency, business effectiveness), risk (mitigation, rewards) and strategic impact (scalability, flexibility).

Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. Ranging in scope from a short strategy session to custom projects, Forrester’s Consulting services connect you directly with research analysts who apply expert insight to your specific business challenges.

Forrester

IT Service Management with Valiantys

Valiantys helps you leverage ITIL, Agile and Lean methods with Atlassian tools. Rely on the best toolset for a successful ITSM transformation and the worlds best Atlassian experts to implement them.

itsm platforms implementation itil certified consultants service desk institute member


Atlassian Platinum Solution Partner Enterprise

Cutted Triangle

Subscribe to Valiantys Newsletter

Registered request ! Subscribing... This is not an email An error occured

In accordance with our privacy policy, we are committed to respecting your personal data.

Contact us

Our Atlassian certified consultants will be happy to answer you.

Join us

We're building the next dream team - Are you in?

Follow us

We use cookies for the operation of our website. This is to improve its use, to personalize your experience, and to compile visitor statistics. By continuing to use this site, you consent to this policy. You can manage the settings and choose whether or not to accept certain cookies whilst browsing. For more information, see our privacy policy. Our privacy policy

Privacy settings

In order to facilitate your navigation and to provide you with the best possible service, we use cookies to improve the site to the needs of our visitors, particularly according to the number of visitors. For more information, please read our privacy policy. Our privacy policy

Recaptcha

Google reCAPTCHA is a system designed to distinguish humans from computers, so that bots are unable to maliciously fill out forms on behalf of a human being.

Analytics

Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Used by the social sharing platform AddThis to store the user's usage history of the AddThis sharing widget. Registers a unique ID that is used to generate statistical data on how the visitor uses the website.