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  • Whitepaper
  • Aug.31.2020

Forrester report - Cost Savings And Business Benefits Enabled By Jira Service Management

Discover how Atlassian’s Jira Service Management is more flexible and cost-effective than traditional ITSM solutions.

  • Aug.31.2020

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Cost Savings And Business Benefits with Jira Service Management

Read this Forrester Consulting report to learn how Atlassian customers transformed their approach to ITSM using Jira Service Management.

Forrester interviewed five enterprise customers with years of experience using Jira Service Management, to better understand the benefits, costs, and risks associated with the investment.

They highlighted multiple benefits such as:

  • Employee productivity gains: +61% improvement in ticket handling time
  • Improved user experience: average satisfaction rating of 4.8 out of 5
  • Cost savings solution due to the retirement of traditional ITSM tools: up to $819,169
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About Forrester

This independent analysis includes IT impact (costs, savings), business impact (user efficiency, business effectiveness), risk (mitigation, rewards) and strategic impact (scalability, flexibility).

Forrester Consulting provides independent and objective research-based consulting to help leaders succeed in their organizations. Ranging in scope from a short strategy session to custom projects, Forrester’s Consulting services connect you directly with research analysts who apply expert insight to your specific business challenges.


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