Selecting & implementing a common customer support solution to drive adoption of business practices - Valiantys - Atlassian Platinum Partner

Valiantys Enterprise Days : Forrester, Atlassian, RATP, Forterro, ADP, and more will give you their keys for smarter digital teamwork. Check out the agenda!

valiantys-logo
Back
Loading Events

Selecting & implementing a common customer support solution to drive adoption of business practices

Event organizers

About the session

Choosing a new common customer support solution can be a time-consuming and costly activity whilst selecting the wrong tool could cause significant issues to an organization. Implementing Jira Service Management across all their businesses enabled Forterro to drive adoption of standard business practices, derive a common set of metrics and facilitate cross-utilization of resources. They also optimized training, licensing, maintenance and infrastructure costs, leading the company to an improved ROI. Learn more about how they achieved it during this exclusive session.

English session with French subtitles

 

About the speakers

Reshma Pendse – Director Service and Support Operations, Forterro

Reshma serves as Director of Services and Support Operations for the Forterro group of companies. She is responsible for the implementation of tools that enable adoption of standard business practices across all group companies. She is a key member of Jira implementation projects in France, Switzerland, Poland, Germany and US.

Alexandre Crettol – Director Services, Forterro

Alexandre serves as Director of Services and Support for France and Switzerland in the Forterro group of companies. His mission is to define and implement the strategy for the service and support teams of each ERP software editor part of the group in Switzerland and France.

 

Back to the event agenda

Register

  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • This field is required
  • Please, check the privacy policy

{{ APIResponse.message }}

Success Image Success Image
Cutted Triangle

Subscribe to Valiantys Newsletter

Registered request ! Subscribing... This is not an email An error occured

In accordance with our privacy policy, we are committed to respecting your personal data.

Contact us

Our Atlassian certified consultants will be happy to answer you.

Join us

We're building the next dream team - Are you in?

Follow us

We use cookies for the operation of our website. This is to improve its use, to personalize your experience, and to compile visitor statistics. By continuing to use this site, you consent to this policy. You can manage the settings and choose whether or not to accept certain cookies whilst browsing. For more information, see our privacy policy. Our privacy policy

Privacy settings

In order to facilitate your navigation and to provide you with the best possible service, we use cookies to improve the site to the needs of our visitors, particularly according to the number of visitors. For more information, please read our privacy policy. Our privacy policy

Recaptcha

Google reCAPTCHA is a system designed to distinguish humans from computers, so that bots are unable to maliciously fill out forms on behalf of a human being.

Analytics

Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Used by the social sharing platform AddThis to store the user's usage history of the AddThis sharing widget. Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

LinkedIn

Targeting Cookies: Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertising on other sites. They are based on uniquely identifying your browser and internet device. You can turn off the use of cookies for targeted advertising here. When the button is green, targeted cookies are on. When the button is red, targeting cookies have been turned off.

Social Media Cookies: These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.