DevOps has become a key component of any ITSM agenda. For many service desks, DevOps offers the opportunity to bring greater collaboration to IT teams and as a result, provide more value to the business and improve service for customers. For others, it has simply been a buzzword with limited value to their operations.
What is the best way to adopt a - successful - DevOps approach? Who should the primary stakeholders be? What is the required investment?
Based on a study which was conducted by the SDI with over 1000 ITSM professionals, this report aims to uncover how DevOps is perceived in the ITSM industry and match this to the results achieved by organisations that have adopted the approach.