New nFeed release: we're now compatible with JIRA Service Desk! - Valiantys - Atlassian Platinum Partner

New nFeed release: we’re now compatible with JIRA Service Desk!

It’s been hard work for us to make it happen, but finally, here it is: nFeed is now compatible with JIRA Service Desk.

  • Have you ever witnessed clients filling incomplete or invalid data in their requests?
  • Have you seen your agents complain because the ticket misses important data and they waste time trying to get the information?

If you answered yes to one of these questions, we’re happy to let you know that our new nFeed release can solve this problem! You are now able to integrate, seamlessly and with minimal effort, local and external data in your customer portal thanks to nFeed custom fields.

Let’s have a look at an example so you can see what this new nFeed can do for you.

IT help desk context

Let’s say you’re an IT manager and want to order a computer for a new employee. You can raise a new request to order the material via the JSD customer portal.

The configuration is simple. In this use case, assets and their details are stored in a dedicated JIRA project. But it would be the same if you had your assets stored in an external system, like an on-site or online asset management system.

All the information you need to create your request is available, you just have to select it:

  • Business unit: the work location of your employee
  • Employee: the end user of the computer. Values are filtered based on the ‘Business unit’ previously selected
  • Computer: a list of available computers corresponding to the Business Unit needs is presented, these data are all stored in your asset management system, meaning that if you update the assets, your list in JSD will also be updated in real time
  • The next fields are automatically filled in, and give you details about the selected computer: storage, CPU, RAM and cost.

Your data is only stored in your asset management system – there is no duplication risk or outdated information. Your agent doesn’t need to pay attention to these details as they know the data in the ticket is correct. Tickets are handled with no errors and in less time, all in one place – that’s the best way to work efficiently, isn’t it?

All these fields are nFeed custom fields. To make them appear on the customer portal, you simply have to insert them in the corresponding form.

Power your Jira Service Desk customer portal with nFeed

Your possibilities are now widely increased with our latest nFeed release as you can have all nFeed features inside your JSD customer portal. These include:

  • Ability to retrieve local/external data to add them in custom fields
  • Multiple type of datasource: JQL, SQL, Web Services (REST, XML, CSV), CRM and more
  • Fields dependencies (based on the first custom field selection, you have the choices automatically filtered in the next custom field)
  • All widgets are available: Select List, Autocomplete and Read-only
  • All type of nFeed custom fields are available: User, Date / Datetime and Standard ones

Take a look at our documentation, test the latest nFeed release now and tell us what you think about it!

Try nFeed today

Cutted Triangle

Subscribe to the Valiantys Newsletter

Registered request ! Subscribing... This is not an email An error occured

In accordance with our privacy policy, we are committed to respecting your personal data.

Contact us

Our Atlassian certified consultants will be happy to answer you.

Join us

We're building the next dream team - Are you in?

Follow us

We use cookies for the operation of our website. This is to improve its use, to personalize your experience, and to compile visitor statistics. By continuing to use this site, you consent to this policy. You can manage the settings and choose whether or not to accept certain cookies whilst browsing. For more information, see our privacy policy. Our privacy policy

Privacy settings

In order to facilitate your navigation and to provide you with the best possible service, we use cookies to improve the site to the needs of our visitors, particularly according to the number of visitors. For more information, please read our privacy policy. Our privacy policy


Google reCAPTCHA is a system designed to distinguish humans from computers, so that bots are unable to maliciously fill out forms on behalf of a human being.


Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Used by the social sharing platform AddThis to store the user's usage history of the AddThis sharing widget. Registers a unique ID that is used to generate statistical data on how the visitor uses the website.


Targeting Cookies: Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertising on other sites. They are based on uniquely identifying your browser and internet device. You can turn off the use of cookies for targeted advertising here. When the button is green, targeted cookies are on. When the button is red, targeting cookies have been turned off.

Social Media Cookies: These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.