JIRA issues management : how to be more efficient - Valiantys - Atlassian Platinum Partner

JIRA issues management : how to be more efficient

Creating an issue in JIRA should be quick and easy while providing the maximum of qualified information.

Paul, one of the Valiantys consulting team, demonstrated this at our recent Atlassian Enterprise Day. Based on a real-world example that addressed solving an  nFeed issue, he presented a simple way of creating qualified tickets that solve JIRA issues more efficiently.

I especially noticed two very interesting points.

Cascading select list

Issues classification is always a headache. How to be sure that users won’t make mistakes while choosing issue type and/or items concerned? Is issue qualification precise enough?

nFeed, external data connector for JIRA by Valiantys, offers a solution with the cascading select list.

At the Atlassian Enterprise Day, Paul performed a demonstration on 4 levels. Its particularity relies in the dependency between levels : the choice of the first level will define the possible choices for the second level, the choice of the second level will define the possible choices for the third level, and so on…

nFeed enables the creation of dependant fields thanks to an efficient information filtering: by getting more and more specific, any user can qualify an issue precisely.


Here, the choice of domain impacts the choice of macro-activity, which impacts the choice of activity, which impacts the choice of original application.


JIRA sorts intuitively issue priority with a simple list. But sometimes this is not good enough to evaluate the level of urgency.

This is where a scoring system is ideal. The problem evaluation being split into several steps, the final grade obtained ensures much more accuracy and attributes the corresponding level of urgency to the problem. It also leads the user who fills the issue to ask himself the right questions.

nFeed retrieves the user’s answers and calculates the level of priority. This results from objective criteria.


Precise questions lead to an efficient scoring, so be specific !

Extend JIRA’s power with nFeed

JIRA is a wonderful tool. nFeed brings a plus which allows to use JIRA in a different way, which is a daily challenge for Valiantys consulting team.

Feel free to contact us to discuss your needs or to try nFeed for free.

Cutted Triangle

Subscribe to the Valiantys Newsletter

Registered request ! Subscribing... This is not an email An error occured

In accordance with our privacy policy, we are committed to respecting your personal data.

Contact us

Our Atlassian certified consultants will be happy to answer you.

Join us

We're building the next dream team - Are you in?

Follow us

We use cookies for the operation of our website. This is to improve its use, to personalize your experience, and to compile visitor statistics. By continuing to use this site, you consent to this policy. You can manage the settings and choose whether or not to accept certain cookies whilst browsing. For more information, see our privacy policy. Our privacy policy

Privacy settings

In order to facilitate your navigation and to provide you with the best possible service, we use cookies to improve the site to the needs of our visitors, particularly according to the number of visitors. For more information, please read our privacy policy. Our privacy policy


Google reCAPTCHA is a system designed to distinguish humans from computers, so that bots are unable to maliciously fill out forms on behalf of a human being.


Used to send data to Google Analytics about the visitor's device and behavior. Tracks the visitor across devices and marketing channels. Used by the social sharing platform AddThis to store the user's usage history of the AddThis sharing widget. Registers a unique ID that is used to generate statistical data on how the visitor uses the website.


Targeting Cookies: Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertising on other sites. They are based on uniquely identifying your browser and internet device. You can turn off the use of cookies for targeted advertising here. When the button is green, targeted cookies are on. When the button is red, targeting cookies have been turned off.

Social Media Cookies: These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.