ITSM Webinar, June 17: Start bringing visibility to your systems with Jira Service Management and Insight. Register here.


Can you still use Atlassian support on your JIRA/Confluence versions?


As you will have noticed, Atlassian tools evolve quickly (too quickly for some people!). It can be hard to follow the speed, especially if you have custom plugins or specific development. Atlassian has a strict end of life policy, which we’ll explain here:

Once an Atlassian product reaches its end of life, you are no longer eligible for support on this product using Essentially, you will be told that you need to upgrade your product to fix your problem.

Atlassian supports all of their products for 2 years after the release of the last minor version (security patches don’t count).

For example, JIRA 4.3 was released on March 16, 2011. Given that JIRA 4.3.4 was released on May 27, 2011, the end of life of JIRA 4.3 (all minor versions) is on May 27, 2013 and not on March 16, 2013. So, if you upgrade today to JIRA 5.2, you won’t have to worry for more than 2 years, because the last minor version is not fixed until a new major release is out (JIRA 6.0 as it happens).

Confluence 3.4 and JIRA 4.2 end their lives respectively 5 and 4 days ago; this is the opportunity to catch the Atlassian high-speed train and upgrade!

If you still use Confluence 3, you will be able to use the brand new text editor, more flexible and faster. If you still use JIRA 4, you will get a huge performance improvement. Also, don’t forget that Confluence 5 and JIRA 6 are to be released soon so there’s no time to lose if you want to do easy upgrades.

For more information about Atlassian end of life policy, see this page.

Cutted Triangle

Subscribe to the Valiantys Newsletter

Registered request ! Subscribing... This is not an email An error occured

In accordance with our privacy policy, we are committed to respecting your personal data.

Contact us

Our Atlassian certified consultants will be happy to answer you.

Join us

We're building the next dream team - Are you in?

Follow us

We use cookies for the operation of our website. This is to improve its use, to personalize your experience, and to compile visitor statistics. By continuing to use this site, you consent to this policy. You can manage the settings and choose whether or not to accept certain cookies whilst browsing. For more information, see our privacy policy. Our privacy policy

Privacy settings

In order to facilitate your navigation and to provide you with the best possible service, we use cookies to improve the site to the needs of our visitors, particularly according to the number of visitors. For more information, please read our privacy policy. Our privacy policy


Google reCAPTCHA is a system designed to distinguish humans from computers, so that bots are unable to maliciously fill out forms on behalf of a human being.

Tag Manager

These cookies allow us to employ data analytics via Google Analytics and Google Tag Manager so we can measure and improve the performance of our site and provide more relevant content to you. These cookies don't collect information that identifies a visitor down to an individual level that is available to us. These cookies are not passing personally identifiable information to any external third party other than in limited cases when we engage a service provider to act on our behalf but who is then unable to use the data for their own purposes.


Targeting Cookies: Targeting cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertising on other sites. They are based on uniquely identifying your browser and internet device. You can turn off the use of cookies for targeted advertising here. When the button is green, targeted cookies are on. When the button is red, targeting cookies have been turned off.

Social Media Cookies: These cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit. If you do not allow these cookies you may not be able to use or see these sharing tools.