IT service management, simplified

Meet the demands of your end-users with reactivity, ergonomy, self-service capabilities and improved collaboration.
Built on Jira Service Desk, our ITSM solutions offer leading features while ensuring a quick and secure deployment.
Enter the future of IT service management.

Supporting the ITSM processes that matter

Icon 1

Incident and problem management

Icon 2

Change and release management

Icon 3

Service catalogue management

Icon 4

Asset and configuration management (CMDB)

Icon 5

Service level management

Icon 6

Knowledge management

Icon 4

Information security management

Icon 5

Continuous improvement

Icon 6

Integrations with SSO, CRMs, ERPs and monitoring tools

Industry leading tools

Jira Service Desk
Confluence
Statuspage
HipChat

nFeed for Jira
Exocet for Jira
Rhiada Insight

The Valiantys difference

Experience

Our consultants have carried out 100+ Jira Service Desk implementations for ITSM teams, supporting most facets of the ITIL and ISO/IEC 2000 scope.

Technology

We know the product inside out – we built the VertygoSLA add-on, which was purchased by Atlassian and became Jira Service Desk in 2013.

Methodology

Our unique ITSM implementation methodology includes pre-built starter packs for the main ITIL processes and a dedicated Valiantys project manager.


Awarded in 2014 and 2015 - Top Jira Service Desk Expert worldwide

They trust us

ADP
Ubisoft
Accenture
Airbus
Generali
Orange

Recommended contents

case study

Our ITSM
RFP template

Download it
video

The Daily Telegraph
and Jira Service Desk

Watch the video
IT Workflows Bundle

Our free
ITSM workflow bundle

Download it