JIRA Service Desk


JIRA Service Desk is the most collaborative service management solution on the market that IT and service teams actually like to use. Built on Atlassian’s JIRA, the market leader in helping teams get work done, JIRA Service Desk delivers an effortless service experience, adapts to your needs, and promises set up time and pricing at a fraction of competitors.


JIRA Service Desk screenshots

Explore JIRA Service Desk's key features

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ITIL ready

Adopt industry best practices right out-of-the-box for incident, change and problem management, as well as request fulfillment. JIRA Service Desk is PinkVERIFY™.

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Easy-to-use customer portal

Submitting requests is easy and fast with JIRA Service Desk's intuitive, clean interface – customers see exactly what they need, and nothing more.

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Powerful SLAs

Drive team productivity with visible SLAs targets (based on Valiantys technology). Use out-of-the-box SLA or set up your own advanced metrics to meet your customer demands.

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Easily configurable queues

Ensure that everyone is always working on the right requests at the right time. Thanks to automated triage, your team can divide and process requests in real time, as they arrive.

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Real-time reporting

Gain visibility into the metrics that matter to your business, and improve performance by catching bottlenecks before they happen.

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Self-service knowledge base

Help users to help themselves by automatically suggesting solutions. Turn your service desk into a self-service desk with a knowledge base built on Confluence.

What makes JIRA Service Desk great?

Averil F.

«JIRA Service Desk has changed the way we capture data and move calls around, and the dashboard and reporting capabilities in the tool are phenomenal. We have lots of confidence in these functionalities – they enable us to see exactly where we are at any given point in time.»

Averil F., Atlassian Tooling Expert | System C

Read case study

ITSM: the latest service desk trends

Service trends around the world

The JIRA Service Desk team surveyed service desk professionals around the world, uncovering global service management priorities and trends.

Uncover ITSM’s global priorities and trends and see where you fit.

Download survey results

Industry leading Atlassian experts

At Valiantys, we specialise in helping organisation unleash the power of their service desk with Atlassian tools. Our proven experience in implementing the entire Atlassian suite means you can be confident we'll provide you with a JIRA Service Desk solution that delivers.

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