JIRA Service Desk is the most collaborative service management solution on the market that IT and service teams actually like to use. Built on Atlassian’s JIRA, the market leader in helping teams get work done, JIRA Service Desk delivers an effortless service experience, adapts to your needs, and promises set up time and pricing at a fraction of competitors.
Adopt industry best practices right out-of-the-box for incident, change and problem management, as well as request fulfillment. JIRA Service Desk is PinkVERIFY™.
Submitting requests is easy and fast with JIRA Service Desk's intuitive, clean interface – customers see exactly what they need, and nothing more.
Drive team productivity with visible SLAs targets (based on Valiantys technology). Use out-of-the-box SLA or set up your own advanced metrics to meet your customer demands.
Ensure that everyone is always working on the right requests at the right time. Thanks to automated triage, your team can divide and process requests in real time, as they arrive.
Gain visibility into the metrics that matter to your business, and improve performance by catching bottlenecks before they happen.
Help users to help themselves by automatically suggesting solutions. Turn your service desk into a self-service desk with a knowledge base built on Confluence.
«JIRA Service Desk has changed the way we capture data and move calls around, and the dashboard and reporting capabilities in the tool are phenomenal. We have lots of confidence in these functionalities – they enable us to see exactly where we are at any given point in time.»Averil F., Atlassian Tooling Expert | System C
The JIRA Service Desk team surveyed service desk professionals around the world, uncovering global service management priorities and trends.
Uncover ITSM’s global priorities and trends and see where you fit.Download survey results
At Valiantys, we specialise in helping organisation unleash the power of their service desk with Atlassian tools. Our proven experience in implementing the entire Atlassian suite means you can be confident we'll provide you with a JIRA Service Desk solution that delivers.