Jira Service Desk


Jira Service Desk is the most powerful collaborative service management solution on the market made for IT and service teams. Built on Atlassian’s Jira, the market leader in project management, Jira Service Desk delivers an effortless service experience, adapts to your needs, and guarantees a deployment and price which surpasses the competition.


Jira Service Desk screenshots

Explore Jira Service Desk's key features

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ITIL ready

Adopt industry best practices right out-of-the-box for incident, change and problem management, as well as request fulfilment. Jira Service Desk is PinkVERIFY™.

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Easy-to-use customer portal

Submitting requests is easy and fast with Jira Service Desk's intuitive, clean interface. Customers see exactly what they need - and nothing more.

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Powerful SLAs

Drive team productivity with visible SLAs targets (based on Valiantys' technology) - Use out-of-the-box SLAs or set up your own advanced metrics to meet your customers' demands.

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Easily configurable queues

Ensure that everyone is consistently working on the right requests at the right time. Thanks to automated triage, your team can divide and process requests in real time, as they arrive.

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Real-time reporting

Gain visibility into the metrics that matter to your business, and improve performance by catching bottlenecks before they happen.

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Self-service knowledge base

Help users to help themselves by automatically suggesting solutions. Set up a self-service desk with a knowledge base built on Confluence.

What makes Jira Service Desk great?

Averil F.

«Jira Service Desk has changed the way we capture data and move calls around, and the dashboard and reporting capabilities in the tool are phenomenal. We have lots of confidence in these functionalities – they enable us to see exactly where we are at any given point in time.»

Averil F., Atlassian Tooling Expert | System C

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Jira Service Desk cheatsheet

Service trends around the world

Jira Service Desk brings many new concepts and roles to the Jira universe. So you don't get lost, our team of Jira Service Desk experts has built this neat cheatsheet to help you find your way through these new concepts.

Get a clear vision of roles, permissions and available actions in Jira Service Desk

Grab it!

Industry leading Atlassian experts

At Valiantys, we specialise in helping organisation unleash the power of their service desk with Atlassian tools. Our proven experience in implementing the entire Atlassian suite means you can be confident we'll provide you with a Jira Service Desk solution that delivers.

Consulting

Architecture

Implementation

Training

Hosting

Support

License management made easy

Interested in getting your licenses through Valiantys and benefit of loads of advantages? Get in touch with us.

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