Technical and functional
Atlassian support

Expert technical and functional support to ensure your solution runs smoothly day in, day out, while evolving to meet your needs in the long term.

The support you need, when you need it

Whether technical troubleshooting or general usage queries, our support packages give you the backup you need to really make the most of your Atlassian tools.

Standard support

  • Discovery package for 10 hours of support, new customers only
  • Ticket logging system provided by Valiantys
  • Support provided from 8am to 6pm, with extended hours coverage until 11pm in Europe and 4am in North America (option)
  • Monthly usage reports
  • 25, 50 or 100 hours package
  • Email support
  • 8 hour SLA for urgent issues and 16 hour SLA for standard issues
  • 3 named contacts with direct access to our support platform

Enterprise support

  • Discovery package for 10 hours of support, new customers only
  • Ticket logging system provided by Valiantys
  • Support provided from 8am to 6pm, with extended hours coverage until 11pm in Europe and 4am in North America (option)
  • Monthly usage reports
  • 25, 50 or 100 hours package
  • Support by email, HipChat and direct phone line, plus screen sharing sessions
  • 4 hour SLA for urgent issues and 8 hour SLA for standard issues
  • 5 named contacts with direct access to our support platform

Unlimited support

  • Ticket logging system provided by Valiantys
  • Support provided from 8am to 6pm, with extended hours coverage until 11pm in Europe and 4am in North America (option)
  • Monthly usage reports
  • Support by email, HipChat and direct phone line, plus screen sharing sessions
  • A choice of SLAs, with critical issues resolved within 2 hours max
  • Dedicated service catalogue and knowledge base
  • Up to 10 named contacts with direct access to our support platform

Our offers

Support and delegated admin

It’s great to know you have a safety net. We support all versions of JIRA, JIRA Service Desk and Confluence, as well most Atlassian Marketplace add-ons. A single point of contact gives you the confidence that any issues will get solved efficiently, and we can also manage the repetitive admin that eats up your team’s time.

Upgrades
made easy

Upgrading your Atlassian stack can be complicated - especially if your instance is highly customised. Leave it to us and we’ll ensure your upgrade is as pain-free as possible, with minimal service disruption and intensive on the ground support throughout the process.

Performance
health checks

Stop inefficiencies in their tracks before they become roadblocks to optimum performance. Our comprehensive audits analyse the technical and functional aspects of your Atlassian stack to ensure your team is getting maximum value from its tools. And if you're not, we show you how you can.

Looking for something more tailored to your needs? We also offer bespoke support packages - simply get in touch and we'll do the rest.

Valiantys Support: behind the scenes

Equipe Support

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